Terms and Conditions

Last Updated: 01/07/2025

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) govern your use of the RaiDOT website (raidot.ai) and AI risk assessment platform (platform.raidot.ai) operated by RaiDOT Limited, a company registered in England and Wales.

Company Details:

  • Data Controller: D-Ready Limited
  • Registered Address: Infinity View, Stockton-on-Tees, Durham, UK
  • Company Number: 14781254
  • ICO Registration: 00010742861
  • Contact: privacy@raidot.ai, Legal@raidot.ai

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not use our services.

2. Definitions

  • “Platform” refers to the RaiDOT AI risk assessment software and related services
  • “Services” include all features, tools, assessments, reports, and consultations provided
  • “User” or “You” refers to any individual or organisation using our services
  • “Content” includes all data, text, information, and materials on our platform
  • “Assessment” refers to AI risk evaluations, compliance checks, and fairness analyses

3. Service Description

3.1 Platform Services

RaiDOT provides:

  • AI Risk Assessment: Comprehensive evaluation of AI systems across multiple risk dimensions
  • Compliance Analysis: Regulatory compliance checking (EU AI Act, GDPR, sector-specific)
  • Fair Decision Analysis: Bias detection and fairness evaluation for AI systems
  • Certification Services: Professional certifications for AI risk assessment competency
  • Training Programs: Educational workshops and awareness courses
  • Expert Consultations: Professional guidance from AI safety experts

3.2 Service Limitations

  • Our assessments provide guidance based on current best practices and regulations
  • Results are advisory and do not constitute legal or professional advice
  • Compliance with regulations remains your responsibility
  • We do not guarantee regulatory approval or legal compliance

4. User Accounts and Registration

4.1 Account Creation

  • You must provide accurate, complete, and current information
  • You are responsible for maintaining account security
  • One account per user or organisation
  • You must be 18 years or older to create an account

4.2 Account Responsibilities

  • Keep login credentials confidential
  • Please notify us immediately of unauthorised access
  • Ensure information remains up-to-date
  • Comply with all applicable laws and regulations

4.3 Account Termination

We reserve the right to terminate accounts for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Non-payment of fees
  • Misuse of the platform

5. Acceptable Use Policy

5.1 Permitted Uses

  • Conduct AI risk assessments for legitimate business purposes
  • Access training materials and educational content
  • Generate reports and documentation for internal use
  • Participate in workshops and certification programs

5.2 Prohibited Uses

You may not:

  • Reverse Engineer: Attempt to replicate our assessment algorithms
  • Share Accounts: Allow unauthorised access to your account
  • Misrepresent: Provide false information about AI systems
  • Interfere: Disrupt platform operations or security
  • Violate Laws: Use services for illegal purposes
  • Compete: Use our platform to develop competing services

5.3 Content Guidelines

  • Provide accurate information about your AI systems
  • Respect intellectual property rights
  • Do not upload malicious code or harmful content
  • Maintain confidentiality of sensitive information

6. Subscription and Payment Terms

6.1 Subscription Plans

  • Free Tier: Limited assessments and basic features
  • Professional Tier: Unlimited assessments and advanced features
  • Enterprise Tier: Custom solutions and dedicated support

6.2 Payment Terms

  • Fees are payable in advance
  • All prices include applicable VAT
  • Payment processed securely via Stripe
  • No refunds except as legally required

6.3 Price Changes

  • We may modify pricing with 30 days’ notice
  • Changes apply to subsequent billing cycles
  • Current subscribers may continue under existing terms for the billing period

6.4 Late Payment

  • Overdue accounts may result in service suspension
  • Late payment fees may apply as permitted by law
  • We reserve the right to pursue collection efforts

7. Intellectual Property Rights

7.1 Our Intellectual Property

  • Platform software, algorithms, and methodologies are proprietary
  • Trademarks, logos, and branding are protected
  • Assessment frameworks and risk models are confidential
  • Training materials and documentation are copyrighted

7.2 Your Intellectual Property

  • You retain ownership of your AI system information
  • You grant us a limited license to process your data for service delivery
  • Your feedback and suggestions may be used for platform improvement

7.3 Generated Reports

  • Assessment reports are provided for your internal use
  • You may share reports with auditors, regulators, and business partners
  • Commercial redistribution requires written permission

8. Data Protection and Privacy

8.1 Data Processing

  • We process your data in accordance with our Privacy Policy
  • Data protection rights apply as described in our Privacy Policy
  • We implement appropriate technical and organisational measures

8.2 Data Security

  • We maintain robust security controls
  • You are responsible for the accuracy of the information provided
  • Notify us immediately of any suspected security incidents

8.3 Cross-Border Transfers

  • Data may be processed in multiple jurisdictions
  • Appropriate safeguards ensure data protection compliance

9. Service Availability and Performance

9.1 Service Levels

  • We strive for 99.5% uptime (excluding scheduled maintenance)
  • Maintenance windows will be scheduled during off-peak hours
  • Performance may vary based on usage and system load

9.2 Limitations

  • Services provided “as is” without warranty
  • No guarantee of uninterrupted access
  • Third-party service dependencies may affect availability

10. Limitation of Liability

10.1 Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • Services are provided “AS IS” and “AS AVAILABLE”
  • We disclaim all warranties, express or implied
  • No warranty of merchantability or fitness for a particular purpose
  • No guarantee of accuracy, completeness, or regulatory compliance

10.2 Limitation of Damages

OUR LIABILITY IS LIMITED TO:

  • Direct Damages: Limited to fees paid in the 12 months preceding the claim
  • Exclusions: No liability for indirect, consequential, or punitive damages
  • Regulatory Risk: No liability for regulatory non-compliance or penalties
  • Business Impact: No liability for lost profits or business interruption

10.3 Exceptions

Limitations do not apply to:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Violations of data protection laws
  • Other rights that cannot be excluded under UK law

11. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

  • Your use of the platform is in violation of these Terms
  • Inaccurate information was provided about your AI systems
  • Your failure to comply with applicable laws
  • Infringement of third-party rights

12. Termination

12.1 Termination by You

  • Cancel subscription at any time through account settings
  • Data export available for 30 days after termination
  • No refund for unused subscription periods

12.2 Termination by Us

We may terminate for:

  • Material breach of these Terms
  • Non-payment of fees
  • Illegal or fraudulent activity
  • Platform discontinuation (with reasonable notice)

12.3 Effect of Termination

  • Access to the platform immediately ceases
  • Data deletion according to our retention policy
  • Surviving clauses: IP rights, limitation of liability, indemnification

13. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

  • Natural disasters, pandemics, or government actions
  • Internet or telecommunications failures
  • Third-party service disruptions
  • Cyber attacks or security incidents

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of England and Wales.

14.2 Jurisdiction

UK courts have exclusive jurisdiction over disputes arising from these Terms.

14.3 Alternative Dispute Resolution

For disputes under £25,000, we encourage mediation through:

  • Centre for Effective Dispute Resolution (CEDR)
  • Other mutually agreed mediation services

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement.

15.2 Amendments

We may modify these Terms with reasonable notice. Continued use constitutes acceptance.

15.3 Severability

If any provision is unenforceable, the remainder of these Terms remains in effect.

15.4 Assignment

We may assign these Terms. You may not assign without our written consent.

15.5 Waiver

Failure to enforce any provision does not constitute a waiver of our rights.

16. Regulatory Compliance

16.1 UK Regulations

Our services comply with applicable UK regulations, including:

  • Consumer Rights Act 2015
  • Unfair Contract Terms Act 1977
  • Electronic Commerce Regulations 2002
  • Data Protection Act 2018

16.2 Professional Standards

We adhere to industry best practices for:

  • AI safety and risk assessment
  • Data protection and cybersecurity
  • Professional services delivery

17. Contact Information

For questions about these Terms:

Legal Department

Email: legal@raidot.ai

Mail: Digital Readiness & Intelligent Systems Ltd. TS18 2FN

Customer Support

Email: support@raidot.ai

Last Updated: 01/07/2025

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Scroll to Top