Cookie Policy
Effective Date: 01/07/2025
1. Introduction
This Cookie Policy explains how RaiDOT Limited (“we,” “our,” or “us”) uses cookies and similar technologies on our website (raidot.ai) and platform (platform.raidot.ai). This policy should be read alongside our Privacy Policy and Terms and Conditions.
Contact Information:
Email: privacy@raidot.ai
Address: Infinity View, Stockton-on-Tees, Durham, UK
2. What Are Cookies?
Cookies are small text files stored on your device when you visit websites. They help websites remember information about your visit, making your experience more efficient and personalised.
2.1 Types of Cookies
- Session Cookies: Temporary cookies are deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period or until manually deleted
- First-Party Cookies: Set by RaiDOT directly
- Third-Party Cookies: Set by external services we use
3. How We Use Cookies
3.1 Essential Cookies (Always Active)
These cookies are necessary for our website and platform to function properly. You cannot opt out of these cookies.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
raidot_session | Maintains your login session | Session | RaiDOT |
csrf_token | Security protection against cross-site attacks | Session | RaiDOT |
auth_token | Authentication for platform access | 30 days | RaiDOT |
platform_prefs | Stores your platform preferences | 1 year | RaiDOT |
3.2 Analytics Cookies (Opt-in Required)
Help us understand how visitors use our website and platform to improve user experience.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
_ga | Google Analytics – visitor identification | 2 years | |
_ga_* | Google Analytics – session data | 2 years | |
_gid | Google Analytics – visitor identification | 24 hours | |
raidot_analytics | Internal usage analytics | 1 year | RaiDOT |
3.3 Marketing Cookies (Opt-in Required)
Used to track visitors across websites for advertising and remarketing purposes.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
_fbp | Facebook Pixel – conversion tracking | 3 months | |
li_sugr | LinkedIn – ad targeting | 30 days | |
bcookie | LinkedIn – browser identification | 1 year | |
ads-id | Google Ads – conversion tracking | 30 days |
3.4 Functional Cookies (Opt-in Required)
Enhance functionality and personalisation, but they are not essential for basic operation.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
intercom-* | Customer support chat functionality | 1 week | Intercom |
language_pref | Remember language selection | 1 year | RaiDOT |
theme_pref | Remember display preferences | 1 year | RaiDOT |
tour_completed | Track onboarding progress | 1 year | RaiDOT |
4. Third-Party Services and Cookies
4.1 Google Services
- Google Analytics: Website and platform usage analysis
- Google Ads: Advertising and conversion tracking
- reCAPTCHA: Security and spam protection
Privacy Policy: https://policies.google.com/privacy
4.2 Social Media Platforms
- LinkedIn: Professional networking and advertising
- Facebook: Social sharing and advertising pixel
4.3 Customer Support
- Intercom: Live chat and customer support
- Zendesk: Ticket management and support system
4.4 Payment Processing
- Stripe: Secure payment processing
- PayPal: Alternative payment method
5. Cookie Consent and Control
5.1 Consent Banner
When you first visit our website, you’ll see a cookie consent banner offering:
- Accept All: Consent to all cookie categories
- Reject Non-Essential: Only essential cookies
- Manage Preferences: Customise cookie settings
5.2 Cookie Preference Centre
Access detailed cookie controls through:
- Website: Click “Cookie Settings” in the footer
- Platform: Visit Settings > Privacy & Cookies
- Direct Link: raidot.ai/cookie-preferences
5.3 Withdrawing Consent
You can withdraw consent at any time by:
- Visiting our Cookie Preference Centre
- Contacting us at privacy@raidot.ai
- Using browser settings to block cookies
6. Browser Cookie Controls
6.1 Browser Settings
Most browsers allow you to:
- View cookies stored on your device
- Delete specific cookies or all cookies
- Block cookies from specific websites
- Set preferences for cookie acceptance
6.2 Browser-Specific Instructions
Google Chrome:
- Settings > Advanced > Privacy and security > Cookies
- Choose your preferred cookie settings
Mozilla Firefox:
- Settings > Privacy & Security > Cookies and Site Data
- Manage cookie preferences
Safari:
- Preferences > Privacy > Cookies and website data
- Select cookie blocking preferences
Microsoft Edge:
- Settings > Cookies and site permissions
- Configure cookie settings
6.3 Mobile Devices
- iOS Safari: Settings > Safari > Privacy & Security
- Android Chrome: Chrome app > Settings > Site settings > Cookies
7. Do Not Track
Some browsers send “Do Not Track” signals. We respect these preferences and will not set non-essential cookies for users with Do Not Track enabled.
8. Impact of Disabling Cookies
8.1 Essential Cookies
Disabling essential cookies will prevent:
- Logging into your account
- Accessing platform features
- Maintaining session security
- Proper website functionality
8.2 Analytics Cookies
Disabling analytics cookies means:
- We cannot improve user experience based on usage data
- You may see less relevant content recommendations
- Platform performance optimisation is limited
8.3 Marketing Cookies
Disabling marketing cookies results in:
- Less relevant advertising
- No conversion tracking for ad campaigns
- Limited remarketing capabilities
9. Data Protection and International Transfers
9.1 Cookie Data Processing
Cookie data is processed in accordance with:
- UK GDPR (Data Protection Act 2018)
- Privacy and Electronic Communications Regulations (PECR)
- Our Privacy Policy
9.2 International Transfers
Some cookies may transfer data to:
- United States: Google, Facebook (with appropriate safeguards)
- European Economic Area: Various EU-based services
- Other Jurisdictions: Always with adequate protection measures
9.3 Data Retention
Cookie data is retained according to:
- Cookie-specific expiration dates
- Our data retention policy
- Legal and regulatory requirements
10. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect cookie data from minors. If we become aware of such a collection, we will delete the information immediately.
11. Updates to This Policy
11.1 Policy Changes
We may update this Cookie Policy to reflect:
- Changes in our cookie usage
- New third-party services
- Legal or regulatory requirements
- Technology updates
11.2 Notification of Changes
Material changes will be communicated through:
- Email notification to registered users
- Website banner notification
- Updated “Last Modified” date
11.3 Continued Use
Continued use of our services after policy updates constitutes acceptance of the revised terms.
12. Legal Basis for Cookie Processing
12.1 PECR Compliance
We comply with UK PECR regulations by:
- Obtaining consent for non-essential cookies
- Providing clear information about cookie purposes
- Offering easy opt-out mechanisms
- Respecting user preferences
12.2 GDPR Lawful Basis
- Consent: For analytics and marketing cookies
- Legitimate Interest: For essential functionality cookies
- Contract Performance: For platform operation cookies
13. Cookie Security
13.1 Security Measures
- Cookies are transmitted over encrypted connections (HTTPS)
- Sensitive cookies are marked as secure and HTTP-only
- Regular security audits of cookie implementations
- Protection against cross-site scripting (XSS) attacks
13.2 Data Minimisation
We follow data minimisation principles by:
- Only collecting necessary cookie data
- Setting appropriate expiration dates
- Regularly reviewing cookie usage
- Removing unnecessary tracking
14. Contact Information
14.1 Cookie-Related Inquiries
Email: privacy@raidot.ai
Subject Line: Cookie Policy Inquiry
Mail: Privacy Officer, Digital Readiness & Intelligent Systems Limited, Infinity View, Stockton-on-Tees, Durham, UK
14.2 Data Protection Officer
If applicable: dpo@raidot.ai
14.3 Regulatory Complaints
UK: Information Commissioner’s Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
15. Additional Resources
15.1 External Information
- About Cookies: www.aboutcookies.org
- All About Cookies: www.allaboutcookies.org
- ICO Guidance: ico.org.uk/your-data-matters/online/cookies/
15.2 Our Policies
- Privacy Policy: https://raidot.ai/privacy-policy/
- Terms and Conditions: https://raidot.ai/terms-and-conditions/
- Data Processing Agreement: Available upon request
Acknowledgement: By continuing to use our website and platform, you acknowledge that you have read and understood this Cookie Policy and consent to our use of cookies in accordance with your preferences.